Return Policy

Return policy for Gem

Effective Date: April 2024

Thank you for shopping at Gem. We strive to provide high-quality products and exceptional customer service. Please read our refund policy carefully to understand your rights and responsibilities when requesting a refund for your purchase.

  1. Eligibility for Refund:

    • Refunds will only be issued within 14 days from purchase of the product and provided the original packaging has not been opened or tampered with.
    • Products must be in their original condition and include all accessories, manuals, and packaging materials.

  1. Refund Process:

    • To initiate a refund, customers must contact our customer service team at info@gembreastpump.co.za within 10 days of receiving the product.
    • Proof of purchase, such as order number and purchase receipt, will be required for verification.
    • Once eligibility is confirmed, customers will be provided with instructions for returning the product.

  1. Refund Amount:

    • Customers who meet the abovementioned refund requirements will receive a full refund of the purchase price minus the courier fee incurred to return the item to our delivery address.
    • The courier fee will be deducted from the refund amount and communicated to the customer during the refund process.

  1. Refund Timeline:

    • Refunds will be processed within 10 business days upon receiving the returned product.
    • The timeframe for funds to reflect in the customer's account may vary depending on the payment method and financial institution.

  1. Non-Refundable Items:

    • Opened or used wearable breast pumps are not eligible for refunds.
    • Products returned without their original packaging or missing accessories may be subject to a restocking fee.

  1. Contact Us:

    • For refund inquiries or assistance, please contact our customer service team at info@gembreastpump.co.za.
    • Our team is available on week days between 08h00 and 17h00 to assist you promptly.

  1. Policy Updates:

    • We reserve the right to update or modify this refund policy at any time without prior notice.
    • Any changes to the policy will be effective immediately upon posting on our website.

By completing a purchase on our website, you acknowledge and agree to abide by the terms outlined in this refund policy. We appreciate your understanding and cooperation.

Sincerely,

Finn and Co (Pty) Ltd

Johannesburg, South Africa