Privacy Policy

Privacy Policy

Effective Date: April 2024
Last Updated: July 2026

1. Introduction

Finn and Co (Pty) Ltd ("Gem", "we", "our" or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").

This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and your rights in relation to your personal information when you visit our website or purchase our products.

This Policy applies to all visitors to www.gembreastpump.co.za and customers who purchase Gem products or otherwise interact with us.

2. Who We Are

Gem is a brand owned and operated by Finn and Co (Pty) Ltd.

Information Officer

Jessica
Finn and Co (Pty) Ltd
Email: info@gembreastpump.co.za

If you have any questions regarding this Privacy Policy or wish to exercise any of your rights under POPIA, please contact us using the details above.

3. Personal Information We Collect

Depending on how you use our website, we may collect the following personal information:

  • your name;

  • email address;

  • telephone number;

  • delivery and billing address;

  • order and payment information;

  • communications you send to us;

  • product reviews or feedback; and

  • technical information such as your IP address, browser type, device information and information about how you use our website.

We collect this information either directly from you or automatically through cookies and similar technologies.

4. Why We Collect Your Information

We use your personal information to:

  • process and deliver your orders;

  • communicate with you regarding your purchases;

  • provide customer support and after-sales service;

  • respond to enquiries;

  • improve our website, products and customer experience;

  • send marketing communications where you have chosen to receive them;

  • measure the effectiveness of our advertising; and

  • comply with our legal and regulatory obligations.

If you choose not to provide certain information that is required to process your order, we may be unable to complete your purchase or deliver your products.

5. Who We Share Your Information With

We only share your personal information where necessary to operate our business and fulfil your orders.

This may include:

  • Shopify, which hosts and operates our online store;

  • our secure payment service providers for processing payments;

  • courier and delivery companies for delivering your orders;

  • Omnisend, which assists us in sending email communications to customers who have subscribed to receive them; and

  • Meta Platforms, through the Meta Pixel and related advertising tools, to help us understand how visitors use our website and to measure and improve the effectiveness of our advertising.

We do not sell your personal information to third parties.

6. Cookies and the Meta Pixel

Our website uses cookies and similar technologies to improve your browsing experience and to help us understand how our website is used.

We use:

  • Essential cookies, which are necessary for the operation of our website;

  • Analytics cookies, which help us improve our website; and

  • Marketing cookies, including the Meta Pixel, which help us measure the effectiveness of our advertising and show more relevant advertisements on Meta platforms.

Non-essential cookies are only used after you have provided your consent through our cookie banner.

You may withdraw or change your cookie preferences at any time through the cookie settings available on our website.

7. International Processing of Information

Some of the service providers we use, including Shopify, Omnisend and Meta, may process or store personal information outside South Africa.

Where this occurs, we take reasonable steps to ensure that your personal information receives an appropriate level of protection consistent with POPIA.

8. Security and Retention

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, misuse or disclosure.

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law.

9. Your Rights

Subject to POPIA, you may:

  • request access to the personal information we hold about you;

  • request that incorrect or incomplete information be corrected;

  • request that personal information be deleted where appropriate;

  • object to certain processing of your personal information;

  • withdraw your consent where processing is based on your consent; and

  • opt out of receiving direct marketing communications at any time.

Requests may be submitted to info@gembreastpump.co.za.

10. Information Regulator

If you believe that we have not handled your personal information in accordance with POPIA, you may lodge a complaint with the Information Regulator (South Africa).

Website: www.inforegulator.org.za

Email: enquiries@inforegulator.org.za

11. Changes to this Policy

We may amend this Privacy Policy from time to time to reflect changes in our business, technology or applicable law.

The latest version will always be available on our website together with the date on which it was last updated.

12. Contact Us

If you have any questions regarding this Privacy Policy or the way in which we process your personal information, please contact:

Finn and Co (Pty) Ltd

Email: info@gembreastpump.co.za