Frequently Asked Questions
Why should I use Gem
Gem wearable breast pump is the premium hands-free, quiet and compact breast pump.
Gem fits together neatly and is worn in your bra. There are no external cords, tubes, wires or dangling bottles.
Gem is a high performance wearable breast pump which does not compromise on function and strength. It offers 4 different function modes and hospital strength suction with 9 intensity levels so you can adjust the intensity to suit your preference.
Gem is made from high quality food grade materials that are safe for you and your baby and can be easily cleaned and sterilized.
What positions can I use Gem in?
To get the best results we recommend that you sit or stand while pumping with Gem. However we have had users do ordinary household tasks or changing their babies while pumping.
The key is to keep the pump upright while pumping.
How quiet is Gem?
The sound level of Gem when pumping is less than 50dD.
Is pumping with Gem comfortable?
Yes, our users have reported that Gem is comfortable to use and in many cases more comfortable than other pumps on the market.
Your comfort during pumping often depends on using the correct Breast Shield or Flange size and selecting the right mode and suction intensity level.
Can I buy spare or replacement parts for my Gem?
Yes. We stock the following spare and replacement parts:
- Milk Bottles (with lids)
- Silicon Diaphragms
- Silicon Duckbill Valves and O-Ring Seals
- Silicon Flanges (22mm, 20mm, 18mm)
- Breast Shields (24mm)
Have a look at our Gem Pump Accessories by clicking here: Gem Pump Accessories.
Is Gem a closed pump system?
Yes Gem is a closed system as there is a barrier which prevents any milf from over flowing or leaking into the pump mechanism.
Do I need a special bra?
Gem has been designed to fit into a standard feeding bra, regardless of the sized of the bra.
You can use the Bra Adjuster provided with your Gem pump to create more space for the Gem to fit is your bra if required.
What are the sizes of the Breast Shield and Flanges?
Gem comes with a 24mm Breast Shield and with three Silicon Flanges (18mm, 20mm, and 22 mm) which can be used to reduce the size of the Breast Shield depending on your nipple size.
You can use the nipple measuring card provided in with your Gem pump to measure your nipple to ensure you are using the correct size Breast Shield or Flange.
What are the charging and pumping times?
Gem pump takes approximately 3 hours to fully charge and the charge lasts for approximately 2.5 hours (depending on the function mode and suction intensity level used).
What capacity is the Milk Bottle collector?
150ml.
What is the suction intensity range of Gem?
Gem pump has 9 suction intensity levels for each mode (4 function modes).
The Lactation Intensity range is 100-180mmHg.
Can I connect Gem to my phone?
No. Gem pump does not have an App or Bluetooth capabilities which may connect to your phone.
You operate Gem pump on the top of the Pump Hub with the easy to use buttons and digital display unit.
How will my order be delivered to me?
Your Gem pump will be delivered to you via the Courier Guy directly to your chosen address.
What are the shipping costs?
Shipping is free for all Gem Pump purchases.
The separate purchase of Gem Accessories carry a shipping fee of R75.00 for Standard Shipping (2-3 working days) or R145.00 for Overnight Shipping (1-2 working days).
How will I know if my order is placed successfully?
We will send you an email confirming that your order has been received.
Can I cancel my order?
Yes, you may cancel your order at any time before your order has been dispatched with the courier.
In the event that your order has been dispatched you may return your order in accordance with our Return Policy.
How do I check the status of my order?
Once your order has been dispatched with the courier, we will send you the tracking number for your order which you can use to track your order via the courier company's website.
Can I return my order?
Yes, you may return your order in accordance with our Returns Policy.
How can I contact Gem?
To get in touch or ask us any questions please send us an email to info@gembreastpump.co.za